Refund policy

Return & Refund Policy
Chili Candy Tx LLC
Website: www.ChiliCandyTx.store

Last Updated: October 24, 2026

Thank you for shopping with Chili Candy Tx LLC! We take pride in preparing and packaging your orders of candy, snacks, beverages, and specialty treats with care.

All Food Sales Are Final
Due to food safety, hygiene, and product integrity considerations, all candy, snacks, beverages, and other edible products are considered final sale.

We do not accept returns or exchanges for change of mind, flavor preferences, or products ordered by mistake, except where required by applicable law.

Damaged, Defective, Incorrect, or Missing Products
If your order arrives damaged, defective, incorrect, or missing items, please contact us within 48 hours of delivery whenever possible.

Email: ChiliCandyTX@gmail.com
Phone: 210-350-1988

Please include your order number, a description of the issue, and clear photographs of the product and packaging and/or video, if available.

We will review your request and determine an appropriate resolution, which may include a replacement, refund, or store credit.

The 48-hour reporting request does not limit any rights or remedies available under applicable law.

Shipping Delays
Estimated delivery dates are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by carriers, weather, or circumstances outside our reasonable control. However, we will assist customers with investigating delayed or missing shipments and provide any remedy required by applicable law.

Incorrect Shipping Information
Customers are responsible for reviewing their shipping addresses before placing orders.

If an incorrect address is provided, please contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges resulting from an incorrect address may be the customer’s responsibility where permitted by law and disclosed before assessment.

Please note: If you are moving you can generally go to your local post office or carriers of your previous residing zip code and fill out a forwarding address form, so your order goes to your new address. Not always guaranteed, but this has helped customers in the past during their move.

Order Cancellations
Cancellation requests must be submitted as soon as possible.

Orders that have already been shipped cannot ordinarily be canceled. Requests involving unshipped orders will be reviewed according to our order processing status and applicable law.

Refund Processing
Approved refunds will generally be issued to the original payment method. Processing times depend on the payment provider and financial institution.

Nothing in this policy limits customers’ rights under applicable consumer protection laws.

Email: ChiliCandyTX@gmail.com
Phone: 210-350-1988
Website: www.ChiliCandyTx.store

Our Teams Communication Hours are between 9am-5pm CST between Monday-Friday.